1. RELEASE OF THE MOVIE

  1. When is the movie being released?
  2. Veronica Mars will be released in theaters across the United States on Friday, March 14, 2014. Details about international theatrical releases are still being determined.
  3. Will the movie be shown in theaters outside of the USA?
  4. Veronica Mars will get a limited theatrical release in Canada, the United Kingdom, Ireland & Germany. In addition, one-time Fan Screening Events are being held in participating theaters in Sweden, Norway, Australia and Mexico.

  5. When and where can I purchase the Veronica Mars movie?
  6. The digital download of the movie will be available to the general public on Flixster, iTunes and Amazon beginning March 14, 2014.

    Downloads of the television series are available now on iTunes and Amazon.com!

    Veronica Mars Backers located in the United States, Canada, Australia, New Zealand, United Kingdom and Ireland will be provided with a Digital HD UltraViolet version playable through Flixster and all other UltraViolet service providers. For more information regarding playback on Flixster, please refer to http://support.ultraviolet.flixster.com.

    Veronica Mars Backers located in Austria, France, Germany and Switzerland will provided with a Digital HD UltraViolet version playable through Flixster. For more information regarding playback on Flixster, please refer to http://support.dcplus.flixster.com.

    Veronica Mars Backers located in Belgium, Netherlands, Luxembourg, Denmark, Finland, Norway, Sweden, Italy, Spain, Mexico and Brazil will be provided with a Flixster Digital version, playable through Flixster. For more information regarding playback on Flixster, please refer to http://support.dcplus.flixster.com

  7. When will we get the digital downloads of the movie we pledged for?
  8. Backers whose rewards include a digital download of the movie will receive an e-mail with an Ultraviolet code to download the movie on the theatrical release date of the movie: March 14, 2014.

  9. When will we get the DVD and Blu-Ray copies of the movie we pledged for?
  10. This could still change, but right now, we estimate that the DVD and Blu-Ray rewards will be sent to backers in May 2014.
  11. My original pledge didn't include a DVD or Blu-Ray, but now I want one! How do I get it?
  12. The DVD and Blu-Ray will be available for sale from retailers. We'll share more information about where and when you can purchase them as soon as we have it, but we expect them to become available for purchase in May 2014.
  13. When do we get our posters, scripts and other remaining rewards?
  14. As promised during the original Kickstarter campaign, a link to download a PDF of the final script will be sent to backers on March 14, 2014, the same date that the movie opens in theaters. Posters, both signed and unsigned, will also be sent within a few weeks of the theatrical release. Unsigned posters will be sent first, followed by the signed posters. If you haven't received rewards that have been sent out already -- t-shirts, stickers, or DVDs/downloads of Seasons 1-3 -- please contact Customer Support* for help.
  15. How do I get tickets to the red carpet premiere events?
  16. As of now, there are no additional tickets available for the red carpet premieres in LA, NYC and Austin. If your rewards include tickets to one of the premiere events, you should now have received further details via email. If you haven't, it's possible that the message got caught in a spam filter. Please log into Kickstarter and check your inbox for a message with more details, and a link to RSVP with the names of your guests. If you still don't see the invitation, please contact Customer Support*.

2. FOR KICKSTARTER BACKERS

CHANGING YOUR ADDRESS

SHIPPING ADDRESSES & COSTS
  1. How will you know where to ship my rewards? Can I give you my address? What if I already sent it to you in an email?
  2. In June, all backers were sent "reward surveys", requesting all of the details we need to get your rewards to you. If you did not receive this survey, it may have got caught in a spam filter. Please contact Customer Support* and let them know that you still need a reward survey.
  3. I've moved and/or my shipping address has changed since I gave it to you. How will I get my rewards? How can I change my address?
  4. If you moved or need to change your address for future rewards (backers who pledged above $50), we can help. Please contact Customer Support* to give them your new address. However, even if you give us your new address, you should still set up mail forwarding with your local post office.
  5. I'm using a new email address. How do I change the one I gave you?
  6. If you'd like to change the email address we use for contacting you about rewards, please contact Customer Support*. You will need to provide your original email address, Amazon Payments ID, and the new email address that you would like to use going forward. However, if you want to change the email address where you receive Backer Updates and other Kickstarter messages, you'll need to do that yourself, by logging into Kickstarter. (We would help, but we don't have permission to do it for you!) Just log into Kickstarter and go to the Settings page. You can change your email address from there.

ADJUSTING PLEDGES & REWARDS

  1. I think there's a mistake with my pledge. I paid enough to get a higher reward level, but you have me down for a lower reward. Can I...
  2. Get the higher reward that I paid for?
    If you pledged enough to collect a higher reward package and the higher reward didn't have limited availability, we can shift you to the higher reward.

    So (for example): if you paid enough to get a customized message, a signed poster, or another limited-quantity reward, we can't upgrade you. However, if you paid enough to get a poster or a DVD, but selected a lower reward level, we can still upgrade you. Please contact Customer Support* to let us know.
    Get a refund for the amount I pledged above the reward I'm getting?
    We know that mistakes happen and circumstances change, so for the first few months after the Kickstarter ended, we made an effort to issue refunds upon request. However, in August 2013, we started producing the various physical rewards (e.g. t-shirts, stickers, DVDs). As a result, we are no longer able to issue refunds. We apologize for any inconvenience!

REQUESTING REFUNDS

  1. I changed my mind and would like a refund. Is that still possible?
  2. We know that mistakes happen and circumstances change, so for the first few months after the Kickstarter ended, we made an effort to issue refunds upon request. However, in August 2013, we started producing the various physical rewards (e.g. t-shirts, stickers, DVDs). As a result, we are no longer able to issue refunds. We apologize for any inconvenience!

REQUESTING UPGRADES

  1. Can I upgrade my original pledge to get a t-shirt/poster/download/DVD, or buy these items separately?
  2. Unfortunately, it's no longer possible to increase your pledge and get additional rewards. However, some of the rewards will be available for individual sale in the future.
  3. The t-shirts were one time exclusives, and are no longer available. However, we're still working on arrangements to offer new Veronica Mars shirts, and other merchandise, and hope to have more information soon!
  4. The posters are the official theatrical poster for the movie. We expect that these will be made available for sale in the future, and will share more details once we have them.
  5. Digital downloads of the Veronica Mars movie will be available to the general public on Flixter, iTunes and Amazon beginning March 14, 2014. And if you want downloads of the television series, those are available now on iTunes and Amazon.com!
  6. The DVD and Blu-Ray will be available for sale from retailers. We'll share more information about where and when you can purchase them as soon as we have it.

REWARDS: WEBSITE THANKS

  1. My name isn't listed, or is listed incorrectly, in the THANKS section of the website.
  2. All backers who helped support the movie have the option of being included in the THANKS section of the Veronica Mars movie's official website. If you don't see your name there, it's possible that you never filled out the reward survey we sent in summer 2013, asking for your permission to include you, and the name you'd like us to include. If you still want to be added to -- or removed from -- the list, please email Customer Support* and let them know. It might take a few weeks, but we'll do our best to make sure you're added!
  3. Why can't you thank us in the credits of the movie?
  4. Well, even if we were able to include backer names in the film credits, it would take us an extra 20 minutes of credit to list 90,000+ names, even using very small type. But unfortunately, for a number of complicated reasons, we aren't able to list all of our Kickstarter backers in the credits. However, we do want to express our gratitude, so we're pleased that we can list all of our backers on the official website for the movie -- and let's face it, it's easier to show off to your friends this way!

REWARDS: T-SHIRTS

  1. My t-shirt hasn't arrived yet, or there was a problem with it. What should I do?
  2. We understand that some backers have experienced problems receiving their t-shirts. If you're one of them, we want to make sure you get your shirt, and that we work out your problems, as soon as possible!
    To get help, either login to the Kickstarter Backers' Website and fill out the T-Shirt Support Form, or follow the directions to email Customer Support* with more details. (If you've lost the login details for the Backers' Website, you'll find it in Backer Update 55 on Kickstarter.)
  3. My t-shirt is the wrong size. How do I exchange it?
  4. We hope this didn't end up happening to you, but if it did, here's the situation: since the Kickstarter t-shirts were a limited edition run, and were made-to-order, we don't have a lot of extras sitting around, and aren't able to offer an exchange program. However, , we DO want to make sure you get the shirt you ordered from us.
    If you received a shirt in the size that you requested, and it matches the measurements on the sizing chart that we provided in advance, then unfortunately there's not much we can do.
    However, if the shirt you received doesn't match the size you ordered, or the measurements on the sizing chart, please follow the steps above to let Customer Support* know about the problem, so we can get you a replacement.
  5. My original pledge didn't include a t-shirt, but now I want one! How do I get it?
  6. Unfortunately, it's no longer possible to increase your pledge and get additional rewards. However, we are working on arrangements to offer new Veronica Mars shirts, and other merchandise, and hope to have more information soon! When we do, we'll share it here, as well as on Facebook and Twitter.

REWARDS: POSTERS

  1. My Kickstarter rewards include a poster! When are posters being sent out?
  2. For backers whose rewards include posters, both signed and unsigned: we expect to send them out within a few weeks of the theatrical release. We wanted to send all of the posters out at once, but since there are a lot of posters for the cast to sign, the unsigned posters will be sent out first, followed by the signed posters.
  3. My original pledge didn't include a poster, but now I want one! How do I get it?
  4. Unfortunately, it's no longer possible to increase your pledge and get additional rewards. However, the poster we're sending to Kickstarter backers is the official theatrical poster for the movie. We expect that the official poster will be made available for sale in the future, but we're still figuring out when and where. We'll share more details once we have them.

REWARDS: DVDs

  1. When are you going to send out the DVDs of Season 1-3? I want to watch (or re-watch) the show while I'm waiting for the movie!
  2. The DVDs of Seasons 1-3 were sent out in July 2013. All backers whose rewards included the original television series should now have received the DVDs. Please note: the original series was ONLY included in the $175 and $275 pledge rewards, and not in ANY other reward packages. If you pledged for one of these two packages and still have not received your DVDs, please email Customer Support* and let us know. We'll get them to you immediately.
  3. When will we get the DVD and Blu-Ray copies of the movie we pledged for?
  4. This could still change, but right now, we estimate that the DVD and Blu-Ray rewards will be sent to backers in May 2014.
  5. My original pledge didn't include a DVD or Blu-Ray, but now I want one! How do I get it?
  6. Unfortunately, it's no longer possible to increase your pledge and get additional rewards. However, the DVD and Blu-Ray will be available for sale from retailers. We'll share more information about where and when you can purchase them as soon as we have it, but we expect them to become available for purchase in May 2014.

REWARDS: DOWNLOADS

  1. How will the digital movie downloads work? What format will the movie be in?
  2. For backers whose rewards include a digital download of the movie, the download will be a Digital Ultraviolet version of the movie. A redeemable code and instructions will be sent by e-mail on the theatrical release date of the movie (March 14, 2014). If you have not received your code, please email the Veronica Mars support team at info@theveronicamarsmovie.com.

    For more details, find the answer below that applies to your country.

  3. For backers residing in the US, CANADA, AUSTRALIA, NEW ZEALAND, UNITED KINGDOM and IRELAND.
  4. You can redeem your code at: www.flixster.com/getuv.

    Please make sure you use a PC or Mac with a stable internet connection during redemption and the Flixster/UltraViolet account creation process. For further information regarding Digital HD Ultraviolet redemption, please click here.

    Note: High Definition for Digital HD Ultraviolet is not currently available on all devices and does not include an iTunes file but is compatible with iPhone, iPad, iPod and most android devices. For a list of compatible devices, please here.

    If you experience any problems during the redemption process, please visit the customer support site directly at http://support.ultraviolet.flixster.com for more information or further support.

  5. For backers residing in AUSTRIA, FRANCE, GERMANY & SWITZERLAND.
  6. You can redeem your code at: digitalcopy.flixster.com.

    For further information regarding Digital HD Ultraviolet redemption, please click here.

    Note: High Definition for Digital HD Ultraviolet is not currently available on all devices and does not include an iTunes file but is compatible with iPhone, iPad, iPod and most android devices. For a list of compatible devices, please click here.

    If you experience any problems during the redemption process, please visit the customer support site at http://support.dcplus.flixster.com for more information or further support.

  7. For backers residing in BELGIUM, NETHERLANDS, LUXEMBOURG, DENMARK, FINLAND, NORWAY, SWEDEN, ITALY, SPAIN, MEXICO, BRAZIL
  8. You can redeem your code at: digitalcopy.flixster.com.

    For further information regarding Digital HD Ultraviolet redemption, please click here.

    Note: The Flixster Digital Copy includes the main feature, in Standard Definition. Special features are not included. The offer is not currently available on all devices and does not include an iTunes file but is compatible with iPhone, iPad, iPod and most android devices. For a list of compatible devices, please click here.

    If you experience any problems during the redemption process, please visit the customer support site at http://support.dcplus.flixster.com for more information or further support.

  9. When will we get the digital downloads of the movie we pledged for?
  10. Backers whose rewards include a digital download of the movie will receive an email with an Ultraviolet code to download the movie on or around the theatrical release date of the movie (March 14, 2014)!

  11. When do the redeemable Ultraviolet codes expire?
  12. May 6, 2016

  13. Will the download of the movie be available in my local language?
  14. Backers whose rewards include a digital download will initially receive the English language version. We are working to provide additional language audio and subtitle tracks for May 2014 that will be transferable from the English language version. Once we have exact dates, we will let you know.

  15. Will the download of the movie be available in my local language?
  16. Backers whose rewards include a digital download will initially receive the English language version. We are working to provide additional language audio and subtitle tracks for May 2014 that will be transferable from the English language version. Once we have exact dates, we will let you know.

  17. When and where can I purchase the Veronica Mars movie?
  18. The digital download of the movie will be available to the general public on Flixster, iTunes and Amazon beginning March 14, 2014.

    Downloads of the television series are available now on iTunes and Amazon.com!

    Veronica Mars Backers located in the United States, Canada, Australia, New Zealand, United Kingdom and Ireland will be provided with a Digital HD UltraViolet version playable through Flixster and all other UltraViolet service providers. For more information regarding playback on Flixster, please refer to http://support.ultraviolet.flixster.com.

    Veronica Mars Backers located in Austria, France, Germany and Switzerland will provided with a Digital HD UltraViolet version playable through Flixster. For more information regarding playback on Flixster, please refer to http://support.dcplus.flixster.com.

    Veronica Mars Backers located in Belgium, Netherlands, Luxembourg, Denmark, Finland, Norway, Sweden, Italy, Spain, Mexico and Brazil will be provided with a Flixster Digital version, playable through Flixster. For more information regarding playback on Flixster, please refer to http://support.dcplus.flixster.com

REWARDS: SHOOTING SCRIPT

  1. When will I receive my digital copy of the Shooting Script?
  2. If your rewards include a PDF of the final script, you will be sent a link to download your personalized copy on March 14, 2014, the same date that the movie opens in theaters and is available to download.

    Please note: once you click on the link to download your file, the link will only work for 14 days, and you will only be able to access and download the script up to 5 times -- so please save a copy somewhere!

  3. I can’t download my script, or when I access the script, it's illegible.
  4. If you experience any difficulty in downloading the PDF file, please contact Customer Support*.

REWARDS: PREMIERE SCREENINGS

  1. When will I know the date? I need to book travel and hotels!
  2. If your rewards include tickets to one of the three red-carpet premiere events, you should now have received further details via email. If you haven't, it's possible that the message got caught in a spam filter. Please log into Kickstarter and check your inbox for a message with more details, and a link to RSVP with the names of your guests. If you still don't see the invitation, please contact Customer Support*. But for the record: all three Kickstarter premieres will take place between March 8-12, 2014
  3. I'm attending a red carpet premiere and have more questions!
  4. We'll do our best to give you answers! If you've got questions about the premiere, send them to our production team by emailing veronicamars@robthomasproductions.com, and we'll do our best to respond as soon as we can.
  5. How do I get tickets to the red carpet premiere events?
  6. As of now, there are no additional tickets available for the red carpet premieres in LA, NYC and Austin. If your Kickstarter rewards included a ticket to the premiere, see the first question in this section.

REWARDS: OTHER REWARDS

  1. I pledged for a personalized signature, voicemail or video. What's happening with those?
  2. If your rewards included a personalized headshot, voicemail or video greeting, you should have received further details via Kickstarter and email. If you haven't, it's possible that the message got caught in a spam filter. Please log into Kickstarter and check your inbox for a message with more details, and a link to let us know what you'd like in your personalized message -- and please do it ASAP! Our goal is to deliver all personalized rewards to backers before the end of February 2014.
  3. When do we get our posters, scripts and other remaining rewards?
  4. As promised during the original Kickstarter campaign, a link to download a PDF of the final script will be sent to backers on March 14, 2014, the same date that the movie opens in theaters. Posters, both signed and unsigned, will also be sent within a few weeks of the theatrical release. Digital downloads of the movie will be provided within a few days of the film's theatrical release on March 14, 2014, unless you are notified otherwise. At present, we expect to send out DVDs and Blu-Rays in early May 2014, but will make an announcement once we know exact timing.

MISSED THE KICKSTARTER?

  1. Wait! I didn't hear about this until it was over! Can I please become a backer now?
  2. Unfortunately, no, we're not able to accept additional backers anymore - and if we could, it wouldn't be fair to the backers who were promised exclusive rewards for pledging before the Kickstarter deadline.

    Please!!! You don't understand. This is really important to me.

    Believe us, we totally understand, and we sympathize. We don't want you to feel left out, so seriously, keep checking back and we'll try to find other ways to get you involved before the movie comes out!

    Also: thanks for caring so much. It means the world to everyone who works on the movie. We really do appreciate your support!
  3. I am not a backer, but can I purchase any of the Kickstarter Rewards?
  4. Unfortunately, no: we promised our backers that most of the rewards would be available exclusively during the Kickstarter campaign. But, you can still:
    Buy the show for DVD or download ( Season 1 | Season 2 | Season 3)

    And, we're hoping to release additional Veronica Mars gear soon!